Shipping policy

Processing Times

All orders are processed within the timeframe stated on the product listing.

  • Ready-to-ship items are typically processed within 3–7 business days.

  • Made-to-order items can take a few extra days of processing

Processing time does not include shipping time.

If there are any unexpected delays, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, package size, and carrier rates.

Delivery times vary depending on destination and carrier. Estimated shipping times are provided at checkout but are not guaranteed.

We are not responsible for carrier delays, customs delays, weather disruptions, or other circumstances beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the buyer. We do not control and cannot predict these fees.

If a package is refused due to unpaid customs fees, the order will fall under our Unclaimed / Refused Shipment policy.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address:

  • Original shipping costs are non-refundable.

  • The customer must pay for reshipping.

Lost or Stolen Packages

Once a package has been handed over to the carrier, we are not responsible for lost, stolen, or delayed shipments.

If your tracking shows "Delivered" but you have not received your package, please:

  1. Check with household members or neighbors

  2. Contact your local post office

  3. File a claim directly with the carrier

We will assist you by providing tracking information if needed.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Clear photos of the damaged packaging

  • Clear photos of the damaged item

We will evaluate the situation and work with you to resolve it.

Unclaimed or Refused Shipments

If a package is not claimed, refused at delivery, or not collected within the carrier’s timeframe and is returned or destroyed:

  • Production costs are non-refundable

  • Original shipping costs are non-refundable

  • Reshipping requires payment of new shipping fees and any carrier return fees

If the package is destroyed by the carrier, a replacement will only be produced once all applicable production and shipping fees have been paid.

If you have any questions regarding shipping, please contact us at:

yazurscrittershub@gmail.com